All Systems Operational

Uptime over the past 90 days. View historical uptime.
Case Plans Operational
Chats Operational
Tasks Operational
Events Operational
Attachments Operational
Notes Operational
Reminders/Notifications Operational
Apps Operational
Web Operational
iOS Operational
Android Operational
Integrations Operational
Legal Server Integration Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 4, 2026

No incidents reported today.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Investigating CasaManager Login Issues
Resolved - This incident has been resolved following the completion of our switch to our backup hosting provider. All staff and volunteer access has been restored. There is no further action required by admins or users. We will continue to monitor the situation and please contact support if you experience any issues accessing CasaManager.
Oct 26, 08:24 EDT
Update - While our hosting provider is restoring service, our internal engineering team has been preparing in parallel to migrate all customer data to our secondary secure cloud hosting provider if needed. Our team has confirmed all customer data is backed up, remains secure, and can be migrated to our secondary hosting provider. In the event that our primary hosting provider has not restored service by 8AM ET on Monday 10/26 (or anticipates further delays), then we plan to switch over to our secondary provider to ensure access is available at ~9AM local time for all customers.

Below is the latest update from our hosting provider, provided at ~6:45PM ET.

Details: Due to the ongoing security event, services remain offline while we undergo the restoration process.

Current Status: Our technical team has concluded the investigation of the incident, and we have begun the service restoration process. Out of caution, we are creating backups of hosts before restoring them online and expect the process to continue through the night. Individual services will be available once backup and redeployment have completed. We apologize for the inconvenience and will share regular updates on the Ottomatic Status page every 60 minutes.
Oct 25, 21:27 EDT
Update - While our hosting provider is undergoing maintenance, users may experience timeout issues or be unable to access CasaManager. We are waiting for updates regarding their estimated time of resolution and investigating alternative options. We will provide an update as soon as possible.
Oct 25, 12:02 EDT
Monitoring - We determined that intermittent login issues impacted some customers and their staff or volunteers today during unplanned maintenance from our hosting provider. We will continue monitoring the situation over the next 24-48 hours. As mentioned in our most recent customer newsletter, we encourage all customers to follow security best practices like enabling multi-factor authentication to protect their data.
Oct 24, 19:35 EDT
Investigating - We are currently investigating login issues that some CasaManager users are experiencing.
Oct 24, 17:56 EDT

Oct 25, 2026

Oct 24, 2026

Oct 23, 2026

No incidents reported.

Oct 22, 2026

PHP Vulnerabilities Update
Resolved - This incident has been resolved after confirming any potentially impacted servers have been patched and there are no outstanding issues or vulnerabilities. Volunteer applications have been restored.
Oct 22, 21:13 EDT
Monitoring - Recent PHP vulnerabilities are currently being monitored. Sunlight and Sunlight Health were never affected. CasaManager's case management solution including CasaConnect and the Volunteer Portal were not impacted. The only service which may be impacted are some Volunteer Applications, which have proactively been deactivated while we await confirmation from our hosting provider that they are updated to the latest version of PHP. No action is needed and all other services are running normally.
Oct 21, 18:39 EDT

Oct 21, 2026

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