This incident has been resolved following the completion of our switch to our backup hosting provider. All staff and volunteer access has been restored. There is no further action required by admins or users. We will continue to monitor the situation and please contact support if you experience any issues accessing CasaManager.
Posted Oct 26, 2026 - 08:24 EDT
Update
While our hosting provider is restoring service, our internal engineering team has been preparing in parallel to migrate all customer data to our secondary secure cloud hosting provider if needed. Our team has confirmed all customer data is backed up, remains secure, and can be migrated to our secondary hosting provider. In the event that our primary hosting provider has not restored service by 8AM ET on Monday 10/26 (or anticipates further delays), then we plan to switch over to our secondary provider to ensure access is available at ~9AM local time for all customers.
Below is the latest update from our hosting provider, provided at ~6:45PM ET.
Details: Due to the ongoing security event, services remain offline while we undergo the restoration process.
Current Status: Our technical team has concluded the investigation of the incident, and we have begun the service restoration process. Out of caution, we are creating backups of hosts before restoring them online and expect the process to continue through the night. Individual services will be available once backup and redeployment have completed. We apologize for the inconvenience and will share regular updates on the Ottomatic Status page every 60 minutes.
Posted Oct 25, 2026 - 21:27 EDT
Update
While our hosting provider is undergoing maintenance, users may experience timeout issues or be unable to access CasaManager. We are waiting for updates regarding their estimated time of resolution and investigating alternative options. We will provide an update as soon as possible.
Posted Oct 25, 2026 - 12:02 EDT
Monitoring
We determined that intermittent login issues impacted some customers and their staff or volunteers today during unplanned maintenance from our hosting provider. We will continue monitoring the situation over the next 24-48 hours. As mentioned in our most recent customer newsletter, we encourage all customers to follow security best practices like enabling multi-factor authentication to protect their data.
Posted Oct 24, 2026 - 19:35 EDT
Investigating
We are currently investigating login issues that some CasaManager users are experiencing.